Support

Something went sideways? Let’s talk.

Fennec Cast is independently developed. Your message goes directly to the person building the app.

Email support Include your device, Fennec version, and the steps that reproduce the issue. Never send a password, token, or private audio.

iPhone beta

Install the current TestFlight build, read its notes, and send feedback from the app or by email.

Open TestFlight

Web Player

Check playback in a modern browser. Account-linked sync is still in beta and may not be available for every account or build. A network error does not erase local player state.

Open Web Player

Guide

Learn how Playing Next, audio tools, transcripts, and the Calendar work.

Read the guide

Privacy

See exactly what stays on the device and when network services are used.

Read the policy

FAQ

Before you write

Playback does not start

Confirm the feed works on the show’s website, then try another episode. Include the podcast and episode name in your message.

Playing Next differs between devices

Do not clear your local queue. Note the devices, versions, and time of the last change; account-linked sync remains in beta transition.

Music Detection missed a passage

The feature is experimental and requires Premium. Say whether the episode was downloaded and analysis had finished; do not send the audio unless requested.

A screenshot contains private data

Hide account names, notifications, and personal information before attaching an image.

Fennec Cast[email protected]
Email support